HOW CAN WE HELP YOU?
Do you ship internationally?
Yes! We currently ship to most countries.
How long will it take for my product to arrive?
We ship out orders within 24 business hours and it can take up to 4 days for the package to arrive.
Can I exchange or return my product?
We currently don’t allow exchanges. If you still want to return your product and receive a refund, please email us your location and order number at firstname.lastname@example.org. We’ll reply within 24 business hours with instructions. And don’t worry! We’ll refund you the full amount.
Do you have more products in stock currently?
We know our current selection is limited so we're making a significant effort to launch new collections. Please leave us your email in the form below so we can let you know every time new products become available.
How were the first markets selected?
We started with the markets that inspired us to create this platform. The places where we saw our friends shopping compulsively and where we love to shop, so we thought starting there was a safe bet. Now we're traveling to different places to find our next collections. If you have any ideas or potential partnership opportunities please email us at email@example.com.
Why does the tag on my product say a different brand name?
We don't design or produce any of our products. They're all done by the original creators or artisans. Our role is to travel to different markets and curate their best products to make them accessible online. Our brand represents our collections, so that's why we have it on our website and packaging, but we like keeping the original products as we found them.
Is every product unique?
Yes! There might be a point when we start sourcing a few more of our favorite products, but we don't want to mass produce anything that comes with our brand name.
How can I partner with Souk?
If you are a local artisan, independent designer or have a wholesale business please get in touch with us. We're open to working with businesses of all sizes and are looking to expand to new countries and markets soon! Email us at firstname.lastname@example.org.
If we haven't answered your question, please contact us via email, Facebook, or Instagram. We'll get back to you within 48 business hours.